uk9 Privacy Policy

uk9 ("uk9", "we", "us", "our") operates an online casino and sports betting platform accessible at https://uk9.games, targeting players in Bangladesh. We are committed to protecting the privacy and personal data of every individual who registers, visits, or otherwise interacts with the uk9 Platform ("you", "Player", "User").

This Privacy Policy ("Policy") sets out the basis on which we collect, process, store, share, and protect personal data in connection with your use of the uk9 website, mobile platform, games, sportsbook, payment services, and all associated features (collectively, the "Platform"). It applies to all personal data that uk9 holds about you, regardless of the channel through which it was provided.

By registering an account with uk9 or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must stop using the Platform and close your account.

uk9 may update this Policy from time to time to reflect changes in applicable law, regulatory requirements, or our internal data processing practices. We will notify registered players of any material changes via the email address on their account. The most current version of this Policy is always available on the Platform at /privacy-policy. Your continued use of the Platform following notification of any changes constitutes acceptance of the revised Policy.

uk9 collects personal data from you directly when you register and use the Platform, and indirectly through your device and browsing activity. The categories of data we may collect include:

uk9 does not intentionally collect data from individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account.

Where you choose not to provide data that is required for a specific purpose — for example, KYC identity documents — we may be unable to provide the corresponding service, such as processing a withdrawal request.

uk9 may share your personal data with the following categories of third parties:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to process your financial transactions.
• Game Software Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios — to deliver game content and verify round results. These providers may process technical and usage data in connection with game delivery.
• Identity Verification Partners: Third-party KYC and age verification service providers who assist uk9 in verifying player identities and complying with AML obligations.
• IT Infrastructure Providers: Cloud hosting, server, and cybersecurity service providers who process data on uk9's behalf under strict data processing agreements.
• Legal & Regulatory Authorities: Law enforcement agencies, financial intelligence units, and other competent authorities, where uk9 is legally required to disclose data or where disclosure is necessary to protect the rights and safety of uk9 or third parties.
• Professional Advisers: Lawyers, auditors, and accountants where necessary for legal compliance and business operations, subject to professional confidentiality obligations.

uk9 does not transfer your personal data to countries outside Bangladesh except where necessary to deliver game content via international game studio servers. Where such transfers occur, they are governed by appropriate contractual safeguards to ensure your data receives an equivalent level of protection.

The uk9 Platform uses cookies and similar tracking technologies (including local storage and session tokens) to deliver a functional, secure, and personalised experience. A cookie is a small text file placed on your device when you visit a website. uk9 uses the following categories of cookies:

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the Platform and you may be unable to log in or complete transactions. For full details of the cookies we use and instructions on how to manage them, contact us at [email protected].

6.1 Active Accounts. While your uk9 account is active, we retain all personal data associated with your account as necessary to provide our services, maintain the security of the Platform, comply with our legal obligations, and resolve disputes.

6.2 Closed Accounts. Following the closure of your uk9 account — whether at your request or by uk9 — we retain your personal data for a minimum period of five (5) years from the date of closure. This retention period reflects our obligations under applicable anti-money laundering regulations, financial record-keeping requirements, and the potential need to defend legal claims.

6.3 KYC Documents. Identity verification documents submitted as part of the KYC process are retained for the same five-year minimum period following account closure.

6.4 Marketing Data. Where you have provided consent for marketing communications, we will retain your marketing preferences until you withdraw consent or for a period of three (3) years following your last interaction with uk9 marketing, whichever is earlier.

6.5 Anonymised Data. Aggregated, anonymised data that cannot reasonably be used to identify you may be retained indefinitely for analytical and statistical purposes.

8.1 Technical Safeguards. uk9 uses industry-standard 256-bit SSL (Secure Sockets Layer) encryption to protect all data transmitted between your device and our servers. This applies to login sessions, registration data, payment transactions, and all other sensitive communications. Our servers are hosted in secure, access-controlled data centres with continuous monitoring and intrusion detection systems.

8.2 Access Controls. Access to personal data within uk9 is restricted on a strict need-to-know basis. Only authorised personnel who require access to personal data for legitimate operational purposes — such as customer support agents handling verified account queries — are permitted to view or process your data. All staff with data access are bound by confidentiality obligations and receive regular data protection training.

8.3 Payment Security. uk9 does not store full payment card numbers or mobile financial service (MFS) PINs on our servers. Payment transactions are processed through encrypted, tokenised connections to payment service providers including bKash, Nagad, Rocket, and international card networks. uk9 complies with applicable payment security standards.

8.4 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, uk9 will notify affected players as soon as reasonably practicable following discovery of the breach. Notification will be sent to the email address registered on your account and will include a description of the breach, the data affected, and the steps uk9 is taking in response.

The uk9 Platform is intended exclusively for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. As part of our KYC and age verification procedures, uk9 requires players to provide documentary proof of age. Accounts found to belong to individuals under 21 will be closed immediately, all balances will be returned (net of any bonuses already consumed), and all associated personal data will be deleted.

If you believe that a minor has registered an account on uk9, please notify us immediately at [email protected]. uk9 takes the protection of minors extremely seriously and will investigate and act on all such reports without delay.

10.1 Policy Updates. uk9 reserves the right to modify this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this document and notify registered players via the email address associated with their account. We encourage you to review this Policy periodically to stay informed about how we protect your data. Continued use of the Platform after any update constitutes acceptance of the revised Policy.

10.2 Contact Us. If you have any questions, concerns, or requests regarding this Privacy Policy or the way uk9 processes your personal data, you are welcome to contact our data protection team. Our contact email address is [email protected] (plain text — not a clickable link). We aim to respond to all data-related enquiries within five (5) business days and to resolve formal complaints within thirty (30) business days.

10.3 Complaints. If you are not satisfied with our response to a privacy complaint, or if you believe we are processing your personal data in a manner inconsistent with applicable law, you have the right to escalate your complaint to the relevant data protection authority. uk9 will cooperate fully with any such regulatory investigation.